Registration/Patient Access Services

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The Home Site Service Office is responsible for the timely registration of patients for in-patient and out-patient services. We appreciate that you have a choice for your healthcare needs and we strive to make the registration process as comfortable for you as possible. The information provided here will prepare you for the registration interview process on your appointment date. Pre-registration for any service is available from the office of the service that you are in need of. We also offer the Central Scheduling Office to arrange for future appointments.

Service Site Hours:

Main Registration Office (Rm100):
Monday - Friday: 8:00 AM - 6:30 PM
Saturday: 8:00 AM – 4:30 PM
Sunday: Closed

Primary Care Center (Rm 102):
Monday - Friday:  8:00 AM - 5:00 PM
Saturday & Sunday: Closed

Ambulatory Care Services:
Monday - Friday: 8:00 AM - 5:30 PM
Saturday: 8:00 AM - 1:00 PM
Sunday: Closed

Same-Day Surgery (Rm 208):
Monday - Friday: 6:00 AM – 2:30 PM


Requirements for all Registrations

Please remember to bring the following information with you on the day of your appointment:

  • Insurance cards: Commercial insurance, Medicare, Public Aid
  • Identification card: drivers license, work I.D.
  • Orders from your doctor for Admission or testing
  • Authorization or Referral forms required by your plan for testing
  • Workmen’s Compensation or Third-Party Liability Information (car accidents, lawsuits, etc.)

You will be asked to verify all demographic information each time you are registered to ensure that we have the most current information to contact the correct family members as well as insurance information. The Medicare Secondary Payor form is completed for all patients presenting with this insurance. This form is required to establish whether Medicare is the primary payor and covers such issues as End-Stage Renal Disease, Lung Disease, insurance under the coverage of a spouse, disability information and/or Veteran’s benefits.

All patients are required to sign a General Consent for Treatment form. This form is available in more than 8 languages for limited English-speaking persons. In addition, we provide an interpreters service, that is free of charge, to assist patients as needed at the time of registration or during your hospital stay. Adults accompanying a minor must be the parent or legal guardian of the minor to sign the consent. Accomodations can be made to complete the consent prior to the appointment if the legal guardian of the minor cannot be present at the time of the appointment Please contact our main office to make arrangements at 773-975-6715. Thorek also recognizes the right of Emancipated minors to sign for their own care under applicable Illinois law. Registrars are trained to handle these situations and will be happy to discuss them with you. The consent will also request your signature to acknowledge the status of the physician assigned to your care as an independent contractor, where applicable.

Several brochures are available to you at the time of registration:

  • A Guide to the Registration Process
  • Patient Bill of Rights
  • Privacy Notice
  • Advance Directives

The Patient Bill of Rights outlines our responsibilities and your rights as a patient in our hospital. It also addresses your responsibilities as a patient.

The Privacy Notice brochure describes the new HIPAA (Health Information Privacy and Accountability) laws that addresses the use and maintenance of your medical information. Receipt of this brochure is a required by law and you will be requested to sign an acknowledgement form to show our compliance with this law. You will only need to do so once. The information is always available to you upon request.

The Advance Directives brochure is a document that provides you with several options with regard to your healthcare:

  • Healthcare Power of Attorney
  • Organ Donation
  • Living Wills
  • Mental Health Treatment Preference
  • Do-Not-Resuscitate Order
  • or, Revocation Orders of these orders

Please bring your healthcare Power of Attorney (POA) information with you, if it is available. It will be kept on file in the Health Information Services office. Please let the registrar know if a POA is already on-file in order to forward this information with your chart to the floor.

Deposits, Co-Payments, Deductibles and Financial Assistance

Patients should be prepared to present the appropriate payment for services at the time of registration. In the case of commercial insurance, the visit co-pay will be collected for the appropriate physicians or in the case of Public Aid recipients, the current applicable co-pay for the visit. The PA co-pay for medications will be requested at the time that medications are transacted in Pharmacy.

Financial Assistance is available for patients without health insurance. Please contact our office to obtain information on discounted prices, or Cash Packages, for the services we provide. Prices for most exams and procedures are available to help you make your decision. We also provide Charity Care services for outstanding accounts. Ask the Registrar for this information or see the representative in the first floor Cashier’s Office for one. To discuss your hospital account, please refer to the Business Office section of this website or contact them at 773-975-6843.

Please note that deposits for self-pay, medical consultations are required at the time of service. This deposit is credited towards the total cost of your visit.

Central Scheduling

Our Central Scheduling office is available every day from 7:00 AM - 6:30 PM. This service can schedule your future appointments for Internal Medicine, Pediatrics, Urology, Ophthalmology, Orthopedics, ENT, Dermatology, Gynecology as well as for X-Ray services. Please contact the office between 7:30 AM and 6:30 PM, Monday through Friday to arrange an appointment.

We are certain that a convenient date of service can be arranged for you. The process begins when you call the scheduler at 773-975-6714 who will arrange the appointment and then transfer you to the appointment pre-screener to review your demographic and insurance information. You will be contacted after your benefits are verified to confirm your appointment. A short appointment reservation form is also provided following this section to initiate this process for new or established patients.

Outpatient Testing

Registration for outpatient services are conducted as follows:
X-ray (Rm 100) 8:00 AM - 6:00 PM
Rehab (Rm 100) 8:00 AM - 6:00 PM
Laboratory (Rm 101; ACS) 7:00 AM - 5:00 PM
Ambulatory Care (Rm 101) 7:00 AM - 4:30 PM

Orders from the doctor are required as well as authorizations for treatments that require pre-certification. You may be contacted by our Central Scheduling Office to discuss any information that might be required prior to your visit for any of these services. Please make certain to have this information available in order to avoid any delays or the need to schedule your appointment at a later date.

Pre-Admission

Please contact our office if your doctor has scheduled you to be admitted to the hospital. You may call the Admitting Office at 773-975-6715 to verify if the information has been obtained for your visit or to assist you with your visit prior to your arrival. Patients are asked to leave valuables at home (money or jewelry for instance). We will discuss this with you at the time you are registered and we are able to secure valuables in our safe if you are unable to leave these items at home. Please note that our ability to secure your personal items is limited. As previously discussed, please make certain to bring the necessary documentation to expedite the registration process.

Pre-Surgical Registration/Testing

Registration for outpatient surgical procedures in Same-Day Surgery are conducted in Rm 208. This office is available for pre-testing from 8am and for registration for surgery from 6:00 AM. Please call the hospital prior to arrival in order to confirm that everything is in order. You may contact the Same-Day Surgery representative at 773-975-6844 or discuss any insurance or financial questions with our Financial Counselor at 773-975-6725.

Lobby Desk

Our lobby desk is available to assist you with questions about patient visitors, transportation, parking or any other service information need. You may call Lobby desk receptionist at 773-525-6780 and ask for ext. 5100.

A Spanish Interpreter is available Monday through Friday from 7:00 AM to 3:30 PM in the Patient Satisfaction Department.


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